Returns and complaints

RETURNS

It is possible to return the order within 14 days of receiving the shipment, without giving any reason.
Please contact hello@fluff.pl and fill in the return form and attach it in the package.
The product must not be labelled and must have original tags.
The cost of shipping is on the returning side.
We do not receive cash-on-delivery shipments.

More information in the Regulations

 

COMPLAINTS

In case of detecting any defects of the purchased goods, the www.fluff.pl Shop respects the statutory rights of the Customer.
Please contact hello@fluff.pl and fill out the complaint form and attach it to the package.
The cost of shipping is on the complaining side.
We do not receive cash-on-delivery shipments.
More information in the Regulations.

 

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